Frequently Asked Question
About
Hikmat Pharmacy & Wellness Experts is a modern pharmacy concept where medicine is sold following the best international standards. Here, we ensure that everything our customers buy is 100% authentic. We consider medicine handling a very crucial factor for human lives so all the medicine is transported and stored under controlled temperatures. We have qualified pharmacists on-board at each of our pharmacies and at our Call Center for the best possible guidance
Hikmat Pharmacy meets international Pharmacy Service standards, i.e., qualified pharmacists, free patient counseling, free home delivery, best possible inventory controls, direct sourcing from the original manufacturers and end-to-end cold chain infrastructure. You can visit our outlet to feel the difference. We offer products via physical channels through our Hikmat Pharmacy branches as well as our digital channels i.e App,Website and call center services. We also offer FREE home delivery and target to deliver products within three hours of ordering. Hikmat Pharmacy fully addresses the current imperfections of the retail pharmacy channel thus offering best product efficacy to the consumers. We also offer certain services free of cost. Namely, free pharmacist consultation, blood pressure, sugar test, BMI ratings.
We have qualified pharmacists on-board at each of our pharmacies and at our Customer Service Department for the best possible guidance.
Yes, we do have cold chain facilities for those medicines which require a certain temperature to maintain their potency
A. Delivery with in the Service zone,we use ice bags to maintain temperature.
B. Delivery in Non Servicezone,we donot deliver injections, fridge items and any other medicine which require a certain temperature to maintain in non service zone.
Orders
You can place your order by downloading our app or through our website at Hikmatpharmacy.com. You can also place the order on call by calling our customer services at 0300-5478962, or inbox your prescription on Facebook/Messenger to book an order.
You can cancel your order by placing a call at our customer services 0300-5478962, to assist you in such a case before your order gets dispatched or delivered.
You can track your order through our app in My Order page or you can make a follow up call by calling our Call Center at 0300-5478962
You can request changes in your order by placing a call at our customer service department 0300-5478962 before your order gets dispatched or delivered.
You are recommended to call our customer service team at 0300-5478962 for real time resolution or email us at info@Hikmatpharmacy.com to lodge a complaint, our representative will get back to you in 24 hours.
You can make a call at our customer services 0300-5478962 to request an arrangement for your required product or medicine.
A.The hefty load of orders or uncertain restrictions on delivery are as may delay your order.
B. If a certain product is out of stock, we try to arrange the same for you, which may take time.
A.You can book an order on call from 9 AM till 12 PM
B. Application & website order timings are 9 AM till 11 PM
Payment Information
You can pay online while ordering at Hikmat Pharmacy App or website Hikmatpharmacy.com by using a credit or debit card.You can also use a card on delivery service (on Call) orders.
Refunds have been processed automatically from Hikmat Pharmacy within 24-48 hours. It takes 14 business days to be reflected back in your account according to the banking protocols. However, In some cases it took up to 40 days depending on your bank policy.For your refund claim, you can reach out to us at info@Hikmatpharmacy.com
You are recommended to give a call at 0300-5478962 in real time or write us an email at info@Hikmatpharmacy.com
We are offering a upto 5% cash discount on medicine. For more discount information please visit our facebook page or call us at 0300-5478962.
Delivery Details
Returns
Hikmat Pharmacy return/exchange policy can be found here
Hikmat Pharmacy return/exchange policy can be found here
Medicines
Yes, Hikmat Pharmacy can facilitate long term medication needs. Kindly register yourself at any of our branches or Call Center at 0300-5478962.
You can upload your valid prescription via our App or Web & can also whatsapp us your prescription on our whatsapp number 0300-5478962
Narcotics items can only be processed with a valid prescription. However, Hikmat Pharmacy is a complete health care platform and you can purchase any other medicine that doesn’t require a prescription.